Official Return & Service Policy – Kavala Beauty Center
At Kavala Beauty Center, we are committed to ensuring the quality of our products and providing excellent customer service. This policy has been established to protect public health and comply with consumer protection regulations.
1. Hygiene Policy & Return Exceptions
In compliance with health and safety regulations returns or exchanges are NOT accepted for the following product categories if the packaging, safety seal, or cellophane has been broken, damaged, or removed:
- Makeup Products: Mascara, Eyeliner, Lip gloss, Lipstick, Eye/Lip pencils, Powders, Eyeshadows.
- Skincare Products: Face/eye creams, Serums, Cleansers, Face masks.
- Tools & Accessories: Makeup brushes, beauty blenders/sponges, tweezers, scissors, nail files, and nail polishes.
Note:Any product that has been opened or tested (even once) is considered used and cannot be returned for hygiene reasons.
2. Return Conditions (For eligible items)
For products that do not fall under the above exceptions (e.g., sealed perfumes, unopened gift sets, hair accessories in original packaging), returns are accepted under the following conditions:
- Timeframe The return must be made within 14 calendar days from the date of purchase.
- Product Condition: The item must be in perfect condition,with no damage to the packaging, and suitable for resale.
- Proof of Purchase A valid Receipt Gift Receipt is required.
3. Refund & Exchange Options
For returns of non-defective products (e.g., change of mind), we offer the following options:
- Product Exchange: Exchange for another product of equal or greater value.
- Store Credit (Voucher): Issuance of a credit voucher valid for 6 months for future purchases.
- Refunds: Monetary refunds are not issued, except in the case of a defective product that cannot be replaced.
4. Online Orders Procedure (If applicable)
- Shipping Costs: In case of a return due to a change of mind, the customer is responsible for the return shipping costs as well as the shipping costs of the new order.
- Responsibility: The customer is responsible for the safe transport of the product back to our store.
5. Defective Products
In the rare event that you receive a defective product:
- The customer must inform us within 48 hours of purchase/delivery.
- The product will be inspected by our specialized staff.
- If a manufacturing defect is confirmed, we will proceed with an immediate replacement with the same product. If the product is out of stock, a full refund will be issued.
6. Allergic Reactions
Kavala Beauty Center is not responsible for any allergic reactions to product ingredients, as these depend on individual physiology.
- We strongly advise customers to check the ingredients list on the packaging before purchasing.
- Returns of opened products due to allergic reactions are not accepted..