At Artisans Roots, our goal is to ensure your satisfaction with our products. If for any reason you need to return or exchange a product, we provide the following guidelines.
1. Right of Withdrawal
According to Greek law, you have the right to withdraw within 14 days from the date of receipt of the product, no justification is required. To exercise your right, you are required to inform us in writing by email at info@artisansroots.gr.
2. Terms of Returns
To accept a return or exchange of a product:
-The product must be unused and in its original state.
-To be accompanied by the proof of purchase or the invoice..
he product must be returned in its original packaging (including labels and all accompanying documents or accessories).
3. Returns Procedure
-Contact us at info@artisansroots.gr or by phone +30 24280 12345 to register your return.
-Pack the product safely and send it to the address: Artisans Roots, 12 Centauron Street, Pelion, Greece, P.C. 37010.
-The return cost is borne by the customer, unless the product is defective or incorrect.
4. Product Changes
If you wish to change, please contact us within 14 days of receipt. As long as the product meets the return conditions, we will send the new product you want. Any price differences will be settled before dispatch.
5. Defective or Incorrect Products
If you receive a product that is defective or different from the one you ordered, please contact us within 48 hours of receipt. We will cover the return shipping costs and replace the product or refund the purchase price.
6. Refund
The refund is made within 10 working days from the receipt and inspection of the returned product. The refund is made through the payment method you used for the purchase.
7. Contact
If you have any questions or clarifications about our changes and returns policy, you can contact us:
Email: info@artisansroots.gr
Telephone: +30 24280 12345
Address: 12 Centauron Street, Pelion, Greece, P.C. 37010