1. How can I make a reservation? You can make a reservation through our official website, from the Flight Booking section, or via your travel agent.
2. How can I change or cancel my ticket? Changes and cancellations are made through the Manage Booking section, by entering your surname and booking code. Additional charges may apply for certain fares.
3. What is the baggage policy? Hand luggage and checked baggage allowance depend on the fare type. You can find details in the Baggage section of our website.
4. What do I do if my flight is delayed or cancelled? In case of a delay or cancellation, you will be informed via email or SMS. We provide alternative solutions, rebooking, or compensation, in accordance with European legislation.
5. How can I check-in? Online check-in opens 48 hours before the flight and closes 2 hours before departure. You can check-in via our website or the EuropeAir app.
6. What documents do I need for my trip? Depending on the destination, an ID card or passport is required. Please consult the Travel Documents section for detailed information.
7. What should I do in case of lost or damaged luggage? Immediately visit the Lost & Found office at the airport and submit a report. Our department will inform you about the progress.
8. Do you offer special assistance to passengers with reduced mobility? Yes, we provide full support. Please contact us at least 48 hours before your flight so we can arrange for your needs.
9. Can I travel with a pet? EuropeAir allows the transport of pets according to specific regulations. See the Traveling with Pets section for details.
10. How can I contact customer service? You can contact us via:
- Contact form on our website
- Support email: info@europeair.com
- Call center (available daily): +30 210 6565800
